Our Customer Care Team is available Monday-Sunday 9am-5pm to answer any order and service-related enquiries. They also love to hear your feedback.
Manage your order using our 'Self-Service'
You can check, cancel, change the address and manage your orders 24-hours a day, 7-days a week by accessing your account.
For information on how to return a product please click here.
Live Chat with our team or send us a message on our Twitter Facebook or Instagram pages.
Connect on Messenger
Due to the impact of Covid-19, our dedicated team are currently working through email queries, responding within 2 working days. For more details, visit our Covid-19 information page.
To contact our Customer Care Team, please complete our simple webform below. Here you can view your previous order numbers and tell us which order you are referring to. Alternatively, you can send an email to [email protected].
Notre service client est à votre disposition du lundi au vendredi de 9h à 17h.
Ouvert de 9h à 13h le 31 décembre et fermé le jour de Noël et le 1er janvier.
168-173 High Holborn
* Please note that we are open until 1pm on New Year Eve and that we are closed Christmas Day and New Year’s Day.