Order Management

Manage your order pre and post despatch via your order history in "My Account" on the website using our self service management tool. You can cancel and amend your address pre despatch or let us know if you encounter an issue once it has been shipped to you.  

Please click here to find out how to manage your order via our self service. 

Delivery

For more information on our UK delivery options and pricing including our annual next day Premier delivery service click here. 

A whole year of beauty buys delivered next day every time and straight to your door ? Try our Premier Delivery service please click here to find out more.

Track my Order

The best way to track the delivery of your order is to click on the tracking link within your order despatch confirmation email. or your online account Order history. 

You may receive multiple despatch confirmation emails if you have placed an order containing items fulfilled by our concession brand or sampling services (Pick & Mix, Beauty Box subscription).

Returns

Not entirely satisfied with your purchase?

Please click here to view our return policy and more details on how to use our online return platform. 

To access our return platform directly click here.