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Our Customer Care Team is available Monday-Sunday 9am-5pm to answer any order and service-related enquiries. They also love to hear your feedback.

Sephora/Feelunique Q&A

Feelunique is now Sephora!

Your questions answered

Here's all the information you need on our Sephora UK launch

There are a few changes you might notice:

- The UK site has changed to Sephora.co.uk 
- Rewards will also switch to Sephora Rewards, but still with the same amazing benefits 
- You'll notice your delivery parcels feature the iconic Sephora stripes 
- Some new, exclusive brands are now part of the family

Keeping everything you like about Feelunique and giving you so much more...

Is Feelunique closing?

The Feelunique UK website has rebranded under the Sephora banner and will be found at the address Sephora.co.uk since October 17th to offer to consumers in the British market an access to the very wide range of products sold by Sephora.

EU & International customers

Feelunique UK transitioned to Sephora UK on the 17th October. The majority of EU and International customers won’t be impacted by this change and will still be able to shop on Feelunique websites as they used to on www.feelunique.com

Will it just be the same Feelunique products under Sephora?

We will transfer all the products from the existing Feelunique website and add over 30 brands at launch including 7 exclusive brands and Sephora Collection.  We will continue to add to this portfolio, bringing the UK consumer the most innovative and exciting brands and products from around the world.

Will my existing Reward & Gift Voucher balance change?

Feelunique Rewards is changing to Sephora Rewards.

Don't worry- you'll keep the same amazing benefits when we switch:

- Your vouchers and rewards will be carried over and can still be used 
- You will still get a special birthday treat, and if you haven't redeemed yours yet you can still use them when we switch to Sephora Rewards 
- The brands you love will still be valid - Remember, you can change these brands every 6 months (yes, even to our new and exclusive brands)

Unlimited Delivery

Feelunique Unlimited is changing to Premier Delivery.

Aside from a new name, everything else about your subscription stays exactly the same. That's a whole year of beauty buys delivered the next day and straight to your door. 

Beauty Box Subscription

As we make our move to Sephora UK, you might notice a few new changes with your Beauty Box subscription.

These changes will consist of:

- New beauty box style, and a new bag
- New and exclusive brands available
- New Packaging  

Other than that, your beauty box will be staying exactly the same. 

I have a Feelunique order I need assistance with

As we make our move to Sephora UK you will still be able to reach out to our Customer Care team should you have any questions relating to your Feelunique orders. Please find out how to get in touch with our Customer Care team here.

Will Sephora be online only?

Good news - our first Sephora store will be opening in Spring 2023. Check back for updates.

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